Frequently Asked Questions

Yes. Xalrio is designed for all pets — from small cats to large double-coated dogs. The 6 guide combs (3mm to 24mm) handle any coat length, and the 10kPa+ suction works equally well on fine cat fur and thick dog undercoat. Thousands of owners use it in mixed-pet households every day.

Xalrio operates at ≤65dB — quieter than a normal conversation (70dB). Professional salon equipment runs at 80–90dB. Most pets, even highly anxious or noise-sensitive ones, relax completely within the first few minutes of their very first session.

The 2.5L transparent dust cup is large enough to groom a full-sized, heavy-shedding dog without stopping to empty it mid-session. For multi-pet households you may empty it once between pets. The transparent design lets you see exactly when it needs emptying.

The grooming head detaches tool-free for rinsing under the tap. The 2.5L dust cup opens at the bottom — hold over a bin and press the release. The exterior wipes clean with a damp cloth. A full clean takes under 2 minutes after every session.

Beyond pet grooming, the nozzle head, vacuum brush, and vacuum roller are designed for cleaning pet fur from sofas, car seats, bedding, and clothing. They connect to the same hose as the grooming head — turning Xalrio into a complete pet-home cleaning system.

Orders are processed within 1–3 business days. Delivery typically takes 5–8 business days in the US, and 8–14 business days internationally. You will receive a tracking number by email as soon as your order ships. See our Shipping Policy for full details.

We offer a 30-day money-back guarantee on every order. If you're not completely happy for any reason, contact us within 30 days of delivery for a full refund. We cover return shipping — no questions asked. See our Refund Policy for full details.

If you need to modify or cancel your order, please contact us at support@xalrio.com within 12 hours of placing it. Once an order has been dispatched, we are unable to make changes, but you can return it under our 30-day guarantee.

Yes — Xalrio ships worldwide with free insured shipping on every order. International orders may be subject to local customs duties or import taxes, which are the responsibility of the recipient.

Yes. Xalrio was developed with input from certified veterinarians and professional groomers. The quiet motor (≤65dB), smooth guide combs, and gentle suction are all designed to be safe and stress-free for pets of all ages and temperaments.