Privacy Policy

1. Introduction

Xalrio ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

2. Information We Collect

When you visit our store or place an order, we collect:

• Contact information — name, email address, phone number
• Shipping information — delivery address
• Payment information — processed securely via Shopify Payments; we never store your full card details
• Usage data — pages visited, time on site, browser type (via cookies)

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer support requests
• Send marketing emails (only with your consent — you can unsubscribe at any time)
• Improve our website and product experience

4. Sharing Your Information

We do not sell your personal data. We share it only with trusted service providers who help us operate:

• Shopify — our e-commerce platform
• Payment processors — to securely handle transactions
• Shipping carriers — to deliver your order
• Email marketing tools — to send transactional and marketing emails

5. Cookies

We use cookies to keep items in your cart, understand site traffic, and personalise your experience. You can disable cookies in your browser settings, though some site features may not function correctly.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy or as required by law. Order records are typically retained for 7 years for accounting purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Opt out of marketing communications at any time

To exercise these rights, contact us at the email below.

8. Security

We use industry-standard SSL encryption and Shopify's PCI-compliant payment infrastructure to protect your data. However, no method of transmission over the internet is 100% secure.